- Online purchases do come with a warranty, for both our ready-to-wear products and bespoke products. We offer a full refund for any ready-to-wear product returned in a new and unworn condition (e.g. shoes cannot have been worn outside and shouldn't show any wear on the sole), including all tags and packaging, with a receipt within 30 days of purchase. Simply email us at firstname.lastname@example.org to let us know you would like to return your ready-to-wear item. Online made-to-order commissions, like in-store Bespoke orders, cannot be returned as they are made to unique measurements, but we offer alteration credit for any adjustments that may be required.
- Once the purchased item has been received, we will refund your purchase immediately. The refund is typically available within 2-10 days, depending on your card issuer used for the purchase.
- Bespoke: Since our clothing is made for our individual clients, we cannot offer refunds. If you aren’t pleased with your purchase, we’ll work on it until you are.
We prefer for you to bring your suit back within two weeks of receiving your finished order for alterations, should they be necessary. Why the two-week window? Because preferences and body weight can change and fluctuate. We also guarantee that the cloth, lining, and other customized details will be made as per the selections and requests of the client.
- Ready-to-wear: We will offer a full refund for any product returned in a new and unworn condition, including all tags and packaging, with a receipt within 30 days of purchase.